As a consequence of the impact the global pandemic has had on international shipping, we are either out of stock or have limited stocks of Wild Ferns products. We are working with the team in New Zealand to resolve this and thank you for your patience and commitment to the Wild Ferns, Manukavantage and Beevantage brands.
FREE DELIVERY (3-4 WORKING DAYS) FOR All ORDERS OVER £25.00 WITHIN MAINLAND UK
All orders are despatched using a My Hermes tracked service.
Orders below £25.00 are charged at a flat rate of £3.99.
ADDITIONAL DELIVERY OPTIONS FOR MAINLAND UK
If you require an expedited service, please contact us prior to placing your order.
EU ADDRESSES & OTHER COUNTRIES
Unfortunately, since the UK left the EU in January 2021, the increased cost and complexity involved in shipping orders to countries outside the UK has resulted in us no longer being able to ship orders to customer addresses outside of the UK.
If an order is received by 11am Monday to Friday and the items you have ordered are in stock, it will be processed and dispatched that day. Orders placed on a Saturday will be processed on the next full working day.
If your order contains an item which is out of stock but expected within 3 days we will hold the order until it is complete, and if not completed will part-ship after that period. We will let you know if an item is unavailable if your order is urgent. There are no further carriage charges applied to back ordered items.
It helps us, as well as you, if the delivery address you provide will be occupied during normal working hours (8am-6pm). Some services require a signature and so ‘leaving by the bins’ and other suggestions are not suitable options.
Please contact us if you have any questions about an order or our delivery methods. You can contact us here and we will do our very best to respond within 24 hours.
(a) You must inform us by email on email@example.com that you intend to return an item within 14 days of the delivery date.
(b) We will provide you with a Return Goods Record (RGR) which must be included with the item when you return it.
(c) We do not offer free returns, the cost of postage and packing is the responsibility of the customer.
(d) You must return the item to us within 28 days of the delivery date.
(e) You must return the item in its original condition and packaging must be unopened. Should your returned item not satisfy these conditions, we reserve the right to refuse to give you a refund and the item will be returned to you.
(f) We will reimburse you within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(g) Payments made using a debit or credit card will be refunded to the same debit or credit card.
Returning Faulty Items
(a) If after the delivery date an item is found to be faulty, i.e. a dispenser is inoperable or essential packaging is damaged, you should contact us by email on firstname.lastname@example.org and explain the nature of the fault.
(b) We will provide you with a Return Goods Record (RGR) and details of our courier and how you can arrange for the item to be returned to us free of charge. You can choose another courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return.
(c) We will provide you with a replacement item within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(d) We will not accept a request to return an item if a fault with the item was notified to you when you purchased the item or because you damaged an item intentionally.
All items should be returned to:
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